Operator Assisted


Qwest’s Operator Assisted Conferencing supports your traditional scheduled, operator assisted audio conferencing needs. This type of call service supports up to 50 participants in a single call and suits conference calls that require the security of call screening and a locked conference door.

An Operator Assisted call is scheduled with Qwest Reservations, either by speaking live with one of our reservationists or on-line. At the time of the call, participants access the conference call by dialing into a pre-assigned toll or toll free number. Qwest operators greet each participant individually, confirming passcodes and capturing appropriate caller data before joining participants to the “locked” conference call. The operator monitors the first 30 to 60 seconds of the call on line and then disconnects from the call. For the remainder of the call, the operator remains offline, but available to assist upon request.

 

Standard Operator Assisted Features:

  • No call time limits - calls are automatically extended if callers remain on the bridge
  • 24x7 On-Demand Operator Assistance – by pressing *0 on the telephone keypad
  • Lecture or Interactive Modes - all participant lines can be muted if requested at reservation
  • Self Mute/unmute – all participant lines can self mute by using *6
  • Additional features available:
    • Operator Dial Out (priced per dial out location)
    • Post Conference Participant List
    • Roll Call - participants announced upon entry
    • Remote Replay
    • Recordings
    • Transcription